A security consultant who took to Twitter to call out inappropriate comments made by a Southwest Airline flight attendant received a surprising response when the airline’s official Twitter account included her flight number in its reply while the flight had yet to take off.
The consultant, peeved that the airline tracked down her real-world identity and then broadcast her location, sent a follow-up saying the number amounted to personally identifiable information that the airline was obligated to keep private. The airline’s response: flight numbers aren’t PII. The conversation started out with a tweets like this one, reporting that an attendant on the flight she was boarding was making jokes some passengers found to be offensive:
Forgive me because I don’t often fly this airline, but are there boundaries around jokes made by FAs or is that totally at their discretion?@SouthwestAir
— Jackie (@find_evil) August 8, 2019
A Southwest representative using the name Emilia responded with this: